MiRoW Terms of Service
Effective Date: March 1, 2026
PLEASE READ THESE TERMS CAREFULLY. THEY CONTAIN A BINDING ARBITRATION CLAUSE, CLASS ACTION WAIVER, IMPORTANT DISCLAIMERS, AND LIMITATIONS OF LIABILITY.
These Terms of Service ("Terms") constitute a binding legal agreement between you ("you", "User", "Pet Owner" or "Pet Caregiver") and MiRoW, Inc. ("MiRoW", "we", "us", "our"), a Florida corporation, regarding your access to and use of the MiRoW mobile application, website, and related services (collectively, the "Services").
The Services connect Pet Owners with independent Pet Caregivers to arrange pet walking, boarding, sitting, grooming, training, transportation, and other pet care services.
1. Acceptance of Terms
By accessing, registering for, or using the Services (including clicking "I Agree"), you agree to be bound by these Terms. If you do not agree, do not use the Services.
We may modify these Terms at any time. We will provide notice of material changes through the app, email, or on the website. Your continued use after the effective date of any changes constitutes acceptance.
2. The MiRoW Services – Platform Only
2.1 MiRoW provides a technology platform that enables Pet Owners to find and book independent Pet Caregivers. MiRoW does not employ, supervise, control, direct, or provide pet care services.
2.2 All pet care services are performed under direct agreements between Pet Owners and Pet Caregivers. MiRoW is not a party to those agreements and assumes no responsibility for the performance, acts, omissions, safety, or quality of any services.
2.3 MiRoW does not verify, endorse, or guarantee the identity, background, skills, suitability, or behavior of any User or pet.
3. Eligibility and Accounts
You must be at least 18 years old and legally capable of entering contracts to use the Services. You agree to provide accurate, current information and to update it promptly. You are solely responsible for maintaining the confidentiality of your account credentials and for all activity under your account.
4. User Conduct
You agree to:
- Comply with all applicable federal, state (including Florida), and local laws
- Use the Services only for lawful pet care purposes
- Not harass, discriminate against, threaten, abuse, or exploit any person or animal
- Not post false, misleading, defamatory, obscene, or unlawful content
Prohibited conduct includes (but is not limited to):
- Arranging or conducting bookings or payments outside the MiRoW platform ("off-platform transactions")
- Soliciting Users to move transactions off-platform
- Creating multiple accounts or impersonating others
- Uploading viruses, malware, or harmful code
- Interfering with the operation or security of the Services
5. User Content
You grant MiRoW a perpetual, worldwide, non-exclusive, royalty-free license to use, reproduce, display, and distribute content you upload (photos, videos, reviews, etc.) in connection with operating and promoting the Services, subject to the MiRoW Privacy Policy. You represent that you own or have all necessary rights to such content.
6. Bookings, Fees, Payments & Cancellations
6.1 A confirmed booking creates a direct, binding contract between the Pet Owner and Pet Caregiver.
6.2 MiRoW charges a service fee (currently 20%) for facilitating bookings, deducted automatically from payments.
6.3 All payments are processed by third-party providers. You authorize MiRoW to charge your selected payment method for all fees, taxes, and any additional charges shown at booking.
6.4 Cancellations, no-shows, late pick-ups, and refunds are governed by the MiRoW Cancellation Policy, which is incorporated into these Terms by this reference.
7. Emergencies and Abandoned Pets
Pet Owners must provide current emergency contact information. Pet Caregivers may seek emergency veterinary care in good faith if they reasonably believe it is necessary; the Pet Owner remains solely responsible for all related costs.
If a Pet Owner fails to retrieve a pet at the end of the agreed service period, the Pet Caregiver (or MiRoW, if necessary) may arrange temporary care or contact animal control, at the Pet Owner's sole expense.
8. Disclaimers & Limitation of Liability
THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT ANY WARRANTIES, EXPRESS OR IMPLIED, INCLUDING (BUT NOT LIMITED TO) WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, OR NON-INFRINGEMENT.
MiRoW expressly disclaims any liability for:
- Any injury, illness, death, escape, loss, or damage to any pet
- Any injury, property damage, or other harm caused by any pet (including strict liability for dog bites under Florida Statutes § 767.04)
- The acts, omissions, negligence, or misconduct of any User or third party
- Any indirect, incidental, special, consequential, or punitive damages
TO THE MAXIMUM EXTENT PERMITTED BY LAW, MiRoW'S TOTAL LIABILITY TO YOU SHALL NOT EXCEED THE TOTAL AMOUNT PAID BY YOU TO MiRoW IN THE TWELVE (12) MONTHS IMMEDIATELY PRECEDING THE CLAIM.
9. Indemnification
You agree to defend, indemnify, and hold harmless MiRoW, its affiliates, officers, directors, employees, and agents from any claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys' fees) arising out of or related to:
- Your use of the Services
- Your breach of these Terms
- Your interactions with any other User
- Any pet you own or are responsible for (including bites, attacks, or escapes)
- Any services you provide or receive through the platform
10. Dispute Resolution – Binding Arbitration
PLEASE READ THIS SECTION CAREFULLY – IT AFFECTS YOUR LEGAL RIGHTS
10.1 These Terms are governed by the laws of the State of Florida (without regard to conflict of law principles).
10.2 Any dispute, claim, or controversy arising out of or relating to these Terms, the Services, or your relationship with MiRoW (except small claims court actions or requests for injunctive relief related to intellectual property) shall be resolved by binding individual arbitration administered by the American Arbitration Association (AAA) under its Consumer Arbitration Rules.
10.3 There is no judge or jury in arbitration. You waive any right to participate in a class, collective, or representative action.
10.4 Opt-out right: You may opt out of this arbitration agreement by sending an email to optout@mirow.app within thirty (30) days after first accepting these Terms.
10.5 Arbitration will take place in Palm Beach County, Florida (or your county of residence if you are a consumer and it would be more convenient). The prevailing party may be entitled to recover reasonable attorneys' fees if permitted by law.
11. Termination
We may suspend or terminate your access to the Services at any time, with or without cause or notice. Termination does not relieve you of obligations accrued prior to termination (including payment and indemnification obligations).
12. Miscellaneous
- If any provision is held invalid, the remainder remains in effect.
- No waiver of any breach constitutes a waiver of any subsequent breach.
- These Terms, together with the incorporated Privacy Policy and Cancellation Policy, constitute the entire agreement.
- Force majeure: MiRoW is not liable for delays or failures caused by events beyond our reasonable control (including severe weather, natural disasters, government actions).
- Notices may be sent via email, in-app notification, or certified mail to the address on file.
- Electronic signatures and records have the same effect as originals.