MiRoW Privacy Policy

1. Introduction

MiRoW, Inc. ("MiRoW," "we," "us," or "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use the MiRoW platform ("MiRoW Service"), including our website, mobile applications, and related services that connect Pet Owners and Pet Caregivers. We are committed to protecting your privacy in compliance with applicable laws, including the CCPA/CPRA and other state privacy laws. This policy applies when you register for an account, request services, and communicate with other users through the MiRoW Service. By using the MiRoW Service, you agree to the collection and use of your information as described below.

2. What Information We Collect

We collect information provided directly, collected automatically, and from third-party sources.

a. Information You Provide Directly: Includes identifiers and contact info (name, email, phone, address, username, password), pet-specific details (pet name, species, breed, age, health notes), profile content (photos, videos, reviews, messages), and payment information handled by trusted third-party processors like Stripe. We also collect verification data such as identification documents for background checks and communication logs.

b. Information Collected Automatically: We automatically collect device and usage data (device type, IP address, browser type), log data (pages accessed, duration of use), precise geolocation data (with your express permission and only if enabled), and cookies or similar tracking technologies.

c. Information from Third Parties: We may receive information from social media platforms, background check or identity verification providers, and analytics partners.

3. How We Use Your Information

a. Provide and Improve Services: To manage accounts, facilitate communications between Pet Owners and Caregivers, enable bookings, and process payments.

b. Communicate with You: To send transactional messages (confirmations, receipts), security alerts, and marketing communications where permitted by law.

c. Safety, Compliance, and Legal Obligations: To detect, prevent, and respond to fraud or security issues, enforce our Terms of Service, and comply with law enforcement requests.

d. Personalization and Analytics: To personalize your experience, understand user behavior, and display targeted advertising as permitted by law.

4. How We Share Your Information

a. With Other Users: Certain profile information, pet details, and reviews are visible to other users when you use the Service.

b. With Service Providers: We share data with vendors helping us operate (e.g., payment processors, cloud hosting, and background check providers) under strict confidentiality contracts.

c. For Legal and Safety Reasons: We may disclose information to comply with legal obligations, protect our rights and safety, or respond to lawful requests by public authorities.

d. Business Transfers: Information may be transferred as part of a merger, acquisition, or asset sale.

5. Cookies & Tracking Technologies

We use cookies and web beacons to track activity, assist with analytics, and provide security. You can manage these via device settings, though disabling them may limit certain features.

6. Security of Your Information

MiRoW implements technical, organizational, and administrative measures designed to protect your information from unauthorized access, loss, or destruction. However, no system can guarantee complete security.

7. Data Retention

We retain personal information only as long as necessary to provide the Service, comply with legal obligations (such as tax/audit records), resolve disputes, and enforce agreements.

8. Your Privacy Choices

a. Access, Update, or Delete: You can access, correct, or request deletion of personal information through account settings. We will respond to requests within 45 days as required by modern standards.

b. Communication Preferences: You may opt out of marketing via settings or unsubscribe links.

c. Location Data: You can enable or disable precise tracking in your device settings; disabling this may affect features like live tracking for pet walks.

9. International Users

If you are located outside the U.S., your information may be transferred to and processed in the United States. By using the Service, you consent to such transfers.

10. Children's Privacy

MiRoW does not knowingly collect or store personal information from children under 16 years. If we have inadvertently collected such info, please contact us for immediate deletion.

11. Changes to This Privacy Policy

We may update this policy to reflect legal or practice changes. We will post the updated policy with a new "Last Updated" date and provide notice of material changes via the app or email.

12. Contact Information

If you have questions or wish to exercise your privacy rights, you may contact us at: info@mirow.app